Customer Service

Job summary /purpose

The Customer Service Unit is the focal point of Asal corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit , handles customers’ inquires and the delivery of their needs, and ensure Asal policy and procedures are implemented. He/She ensures that the CS team and call center agents are knowledgeable of all Asal products and up-to-date of any changes to convey a consistent information to customers.

Skills requirement:

  •  Education: University degree is a must.
  •  Certification: Experienced Customer Service certification.
  • Management and Leadership Experience.
  • Supervisory/advisory expertise.
  •  Experience: 5 – 7 year of working experience in a related field.

General skills (basic skills needed for the position):

  • Preserve team leadership skills gained to optimize team efficiency.
  • Possess an action taking techniques.
  • Provide a sustainable attitude to deliver responsibilities.
  • Attentive to details and possession of ownership responsibilities.
  • Respond back to customers’ concerns.
  • Obtain multi-tasking techniques.
  • Deliver clear and consistent services.
  • Posses a reporting mechanisms.

To apply:

All interested applicants should submit an updated resume and a cover letter via e-mail to info@asalfurniture.net mentioning the position title in the subject field.

Branches

  • Decoraty Branch

    58, Makram Ebeid st, Nasr City, Cairo

     

    Tel.: +20222702280

    Mobile: +2o1o18309000

    info@decoraty.net

    www.decoraty.net

     

     

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  • Damietta: Port Said Road Branch

    Damietta: Port Said Road – Egypt

    Tel.: +2057 2322792

    Mobile: +2 01050205055

    showroom@asalfurniture.net

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  • Damietta: Al-Siala Branch

    Damietta: Port Said Road, Al-Siala Junction,
    in front of Al- Hod AlNabawi Mosque

    Tel.: +2 057 2218601

    WhatsApp/Mobile:+201555518081

    showroom@asalfurniture.net

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  • Turkey Store

    Hamidiye Mahallesi Serdar Sokak No.30/1 Kagithane / Istanbul

    Tel.: +905338132895

    E-mail: mobilya@asalfurniture.net

  • Nasr City Showroom

    Cairo – Nasr City – 11 Mustafa El Nahas St.
    Tel: +2 0226710544

    Mob: +201000023113

    E-mail: showroom@asalfurniture.net

     

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  • Dubai Office

    Spectrum Building, oud Metha, office

    no. 3 P.O.BOX: 73939

    E-mail: asaluae@asalfurniture.net

    Spectrum Building, oud Metha, office

    no. 3 P.O.BOX: 73939

    E-mail: asaluae@asalfurniture.net

  • Damietta Showroom

    Damietta – Egypt
    Tel: +2 057 2343415
    Fax: +2 057 2333224

  • Damietta Factories

    New Damietta – Industrial zone block82/8 – Damietta -Egypt

    Tel: +2 057 2404855

    Fax: +2 057 2405063

    Mob:+201222233760

    E-mail: info@asalfurnitur.net

     

     

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