Customer Service

Job summary /purpose

The Customer Service Unit is the focal point of Asal corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit , handles customers’ inquires and the delivery of their needs, and ensure Asal policy and procedures are implemented. He/She ensures that the CS team and call center agents are knowledgeable of all Asal products and up-to-date of any changes to convey a consistent information to customers.

Skills requirement:

  •  Education: University degree is a must.
  •  Certification: Experienced Customer Service certification.
  • Management and Leadership Experience.
  • Supervisory/advisory expertise.
  •  Experience: 5 – 7 year of working experience in a related field.

General skills (basic skills needed for the position):

  • Preserve team leadership skills gained to optimize team efficiency.
  • Possess an action taking techniques.
  • Provide a sustainable attitude to deliver responsibilities.
  • Attentive to details and possession of ownership responsibilities.
  • Respond back to customers’ concerns.
  • Obtain multi-tasking techniques.
  • Deliver clear and consistent services.
  • Posses a reporting mechanisms.

To apply:

All interested applicants should submit an updated resume and a cover letter via e-mail to mentioning the position title in the subject field.


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